FAQs

To place an order online simply select the item or items you wish to purchase and add them to your virtual shopping cart by Selecting the quantity you want and click the “Add to Cart” button. After you have added an item to your cart, you may add additional items. You can view your shopping cart at any time as you continue to browse the site by selecting the Shopping Cart button in the top right hand corner or by clicking “View Cart”.

While viewing the cart if you may change the quantity or remove items from your cart at any time. You may then continue shopping or proceed to your checkout.

Order Online 
You can order through the internet while you’re on our site. Its open 24 hours a day, 7 days a week. Once you select “Check Out”, you will be asked to

1. complete your billing and shipping information.
2. select your delivery method or your pick up location. Please note that if you fail to select a shipping method, the system will default to Pick up at our Pickering Depot, and your items will NOT be shipped until shipping payment has been received.
3. select a payment option.
4. click to pay and enter your payment information.

Order by Phone
If you are ordering large or customizable items, you can contact an associate by phone Monday to Friday from 10 am to 5 pm E.S.T. at 905-837-8451. You will be asked for items numbers for all items you are looking for and shipping and billing information. Payment methods offered include email transfer, PayPal invoicing, and in some restricted cases Credit Card Payment by Phone.

We offer a number of different payment options.

Credit Cards – VISA, Master Card and American Express available through our Website and in some limited cases over the phone.

PayPal invoicing – once a quote has been created, a PayPal invoice can be sent to you for payment.

Email transfer – once a quote has been created for you, instructions for email transfer can be sent.

Our site is secured with SSL encryption providing you with complete and total privacy and security, so you can shop with confidence. We protect the security of your information with the use sophisticated encryption and authentication tools provided by VeriSign®. All personal information provided is used only to process your order.  See our complete Privacy Policy.

We are currently shipping to customers in Canada only. We hope to include USA shipping soon.

When you place an order at fgbradleys.com, you will receive an email confirmation with a confirmation number that you may keep for your records as proof of purchase. In the case of shipped items, once the order has been shipped you will receive another email to notify you of the carrier’s tracking number so you may follow your shipment during its journey to you. In the case of items for Pick up, once the item arrives at the pick up location, an email will be sent asking you to collect your order. Items left uncollected for 45 days will be considered abandoned.

Upon receiving your order, it is processed within 48 business hours. Items will be collected from our stores or from our warehouse stock and delivered to our shipping location or to a pick up location within 6 days.

We entrust your order to the carrier you select. Once, they have collected your package, you will receive a tracking number to follow. If you feel there is a problem with your shipment, we will help you file a claim with that carrier for your package. Any disputes regarding delivery must go through the carrier’s process of investigation before we will consider the item lost.

If you would like an email automatically sent to you when an item is restocked, please click on the Notify Me button on the product page.

Rates displayed on the FGBradley’s website are gathered from the carrier’s listed and provided for you.

Some items are too large to be shipped using standard carriers and require palletized shipping or store delivery. In those instances, the website will not provide a quote for shipping. You will need to Contact Us at 905-837-8451 or at estore@fgbradleys.com. For a quote, we will need a complete address for the shipping location and a name and phone number.

Yes, you can place your order online and request to pick it up at any of our stores or our Pickering Depot during business hours for each specific location.

When orders are available for pick up, an email notice will be sent to notify you. Items left uncollected for 45 days will be classified as abandoned.

Taxes charged depend upon the “Ship to” address of the order.

Consult the Provincial Tax codes for the shipping location.

At this time, we are unable to process tax status order for First Nations Customers on our website.

Items are inspected before they are shipped to you and packaged with care. Your shipment should be checked upon receipt. Any damaged products should be reported immediately and no later than 5 days from receipt. Damaged good will be replaced with a like item, upon return of the original product.

See Return Policy under Customer Service.

Yes. Stores are allowed to exchange and refund Web purchases at the store level according to our return policy. Click here to see our Return Policy.

All our products are covered by their respective manufacturer’s warranties. Please contact us for specific warranty information on any particular product. If you are not completely satisfied with your F.G. Bradley’s purchase and wish to discuss it for any reason, please contact us by phone or email.