Returns

• Please return the product within 60 days of the initial purchase date in its original condition and factory sealed packaging.
• Product must be returned shipping prepaid.
• If you present the original receipt or packing slip we will gladly exchange or refund the merchandise. A refund will be issued in the original form of payment.
• Returns without a receipt, can be exchanged for merchandise or a credit note at the last sale price. It may be necessary to ask for photo ID on certain returns without the original receipt.
• Gift Returns – where there is no receipt or merchandise is only accompanied by a packing slip – exchanges and in store credits can be done at the store level, however refunds without a receipt must be returned to the web department via the next store delivery and processed by Customer Service. Customers will be provided with a receipt at the store which will include the customer service toll free number for future follow up should it be needed.
• We cannot accept returns of any custom, special order, imprinted or custom stained merchandise.
• Billiard tables and game room furniture are custom stained to your choice of colour and as such are considered custom products and are not eligible for return.
• We reserve the right to limit or refuse to accept the return of certain products and non-receipted products. A re-stocking fee may be charged on certain items being returned.

Defective items may be exchanged for a replacement copy of the same item or repaired, when accompanied by the original F.G. Bradley’s receipt, as per the manufacturer’s warranty. In the event a replacement product of the same item is temporarily unavailable, a credit note will be issued for redemption on the same item once it’s back in stock.